Legal
illapa Cloud Cookie Policy
Effective date: 9 September 2026Last updated: 9 September 2026
1 About this policy
This Cookie Policy explains how illapa uses cookies and similar technologies on www.illapa.cloud and any related websites that link to this policy (together, the Website).
It should be read alongside our Privacy Policy, which explains how we process personal data and how you can exercise your data protection rights.
2 Who we are
The Website is operated by Illapa Cloud Limited, trading as illapa Cloud ("illapa", "we", "us" or "our").
- Registered office: 11 Castle Hill, Maidenhead, Berkshire. SL6 4AA
- Company number: 10890314
- Privacy contact: [email protected]
3 What cookies and similar technologies are
Cookies are small files placed on your computer, telephone or other device when you visit a website.
This policy also covers other technologies that store information on, or access information from, your device, including browser local storage and session storage; tracking pixels and web beacons; scripts and tags; software development kits; link-decoration and navigational tracking; device identifiers; and device-fingerprinting techniques.
We refer to all these technologies collectively as cookies unless the context requires otherwise.
- Session cookies, which normally expire when you close your browser.
- Persistent cookies, which remain for a defined period or until you remove them.
- First-party cookies, which are set by illapa's Website.
- Third-party cookies, which are set or controlled by another organisation whose technology appears on the Website.
Whether a technology is first-party or third-party does not determine whether consent is required. Its purpose and operation are what matter.
4 Why we use cookies
We may use cookies for the following purposes.
Strictly necessary cookies. These cookies are essential to provide a Website feature you request or to operate the Website securely. They may be used to deliver pages and balance Website traffic; protect the Website against fraud, misuse and security threats; identify and resolve technical faults; maintain an authenticated session; remember information entered during a requested process; or record and apply your cookie choices.
Where the relevant legal exception applies, these cookies do not require consent. You can block them through your browser, but parts of the Website may then stop working correctly.
Preference and appearance cookies. These cookies remember choices that affect how the Website appears or operates, such as language, layout, accessibility or display preferences. We will either obtain your consent before using them, or rely on the applicable appearance exception where all its requirements are met, including providing a simple, free way to object.
Analytics and performance cookies. These cookies help us understand how people use the Website, diagnose performance issues and improve its content and navigation. We will obtain consent before using analytics technologies unless the use falls entirely within the statistical-purposes exception and all requirements of that exception are satisfied.
Functional cookies. These cookies enable optional features that are not essential to the Website, such as enhanced forms, scheduling tools, live chat or interactive content. We obtain consent before using functional cookies unless a specific legal exception applies.
Advertising and campaign-measurement cookies. These cookies may be used to measure advertising campaigns, associate Website visits with advertisements, build or supplement interest profiles, limit the number of times an advertisement appears, or support targeted or cross-context advertising. Consent is required before advertising cookies or related tracking technologies are used.
illapa does not currently use advertising, retargeting or cross-site tracking cookies on the Website.
5 The cookies used on this Website
The inventory below lists cookies and similar technologies used on the production Website. Session recordings and heatmaps stay off until you accept them in Cookie settings. Cookieless page analytics load without that choice.
| Category | Name or identifier | Provider | Purpose | Duration | Consent or exception |
|---|---|---|---|---|---|
| Strictly necessary | illapa-consent-v1 (local storage) | illapa | Remembers whether you accepted or rejected session recordings and heatmaps | Until you clear site data or change Cookie settings | Strictly necessary to store your choice |
| Preference and appearance | None currently | Not used | Not used | Not used | Consent or appearance exception |
| Analytics and performance | Umami script.js (no cookie) | illapa, hosted at analytics.illapa.cloud | Page views, referrers, devices, and contact-form events. No advertising or cross-site tracking. | No cookie. Analytics records kept for up to 14 months | Cookieless first-party analytics. Consent not required for this script |
| Analytics and performance | Umami recorder.js | illapa, hosted at analytics.illapa.cloud | Session recordings and heatmaps to see which sections people use. Form inputs are masked. Contact form fields are blocked from recording. | Replay files kept for 30 days. No advertising or cross-site tracking. | Consent required. Off until you accept in Cookie settings |
| Advertising and campaign | None currently | Not used | Not used | Not used | Consent required if introduced |
| Functional | None currently | Not used | Not used | Not used | Consent or named exception |
The inventory will also identify technologies without conventional cookie names, including pixels, local-storage keys, fingerprinting scripts and URL tracking parameters, if any are introduced.
6 How we obtain consent
Cookie settings allow you to accept recordings and heatmaps, or reject them. Rejecting is as easy as accepting.
We will not load recorder.js before you have accepted. Consent must be freely given, specific and informed, and must involve a clear positive action. Continuing to browse the Website does not by itself constitute consent.
Optional categories are not enabled by default. We record your choice in local storage so the Website can apply it.
7 Changing or withdrawing your choices
You can change or withdraw your consent at any time through Cookie settings on this page and the Cookie settings link in the footer.
Cookieless page analytics stay on. Session recordings and heatmaps only run if you accept. Form inputs are masked. You can change this choice at any time.
Withdrawing consent will be as easy as giving it. Once consent is withdrawn, we will stop loading recorder.js. Withdrawal does not make earlier processing unlawful.
8 Browser and device controls
Most browsers allow you to view, block or delete cookies. Your browser's help pages explain how to use those controls.
Blocking all cookies may prevent security, preference, form, account or restricted-area features from working correctly.
Browser controls may not remove every storage or access technology. For example, local storage, pixels or technologies used inside applications may require separate controls. The Website's Cookie Settings control is the primary way to manage illapa's optional technologies.
9 Embedded and third-party content
The Website may contain content or features supplied by other organisations, such as videos, demonstration-booking tools, maps, webinar or event services, forms, live-chat services, social-media content or document-viewing tools.
These providers may seek to store or access information on your device. Where possible, we configure embedded content so that optional third-party technologies do not activate merely because you visit a page. We may ask you to consent or take a deliberate action before the content loads.
The third party may process information under its own privacy policy. The cookie inventory above will identify the relevant provider and link to its information where appropriate.
10 Multiple-purpose technologies
A single technology may be capable of serving more than one purpose. Cookie exceptions are purpose-specific. We will not treat a technology as exempt if it also performs a non-exempt purpose, such as advertising, cross-site tracking or user profiling.
Where a technology has both exempt and non-exempt purposes, we will obtain consent before activating it unless the purposes have been technically separated.
11 Personal data collected through cookies
Some cookie information may identify you directly or indirectly and therefore constitute personal data. Depending on the technology, this may include online identifiers, IP addresses, device and browser information, approximate location, Website activity, account identifiers, consent records, and information associated with a business contact or demonstration request.
Our Privacy Policy explains the purposes and lawful bases for processing this information, the organisations with which it may be shared, international transfers, retention and your rights.
Where consent is required under the electronic-communications rules and personal data is subsequently processed, we normally rely on consent as the data protection lawful basis for that processing.
12 How long cookies remain active
Each persistent technology's duration will be stated in the cookie inventory. We choose durations that are proportionate to the stated purpose. We do not retain a cookie merely because a service provider offers that duration as its default.
Session cookies normally expire after you close your browser, although the related server logs may be retained separately as described in our Privacy Policy.
A third party may control the duration of its own technology. We review third-party settings and configure shorter periods where appropriate and technically possible.
13 Changes to this policy
We may update this policy when the Website or its features change, we add or remove a technology, a provider changes how its technology works, our purposes change, or legal or regulatory requirements change.
We will update the date at the top of the policy. If a change affects an existing consent, we will ask for fresh consent where required.
14 Contact us
Questions or concerns about our use of cookies should be sent to:
Illapa Cloud Limited
11 Castle Hill, Maidenhead, Berkshire. SL6 4AA
Email: [email protected]
Company number: 10890314
You can also raise a data protection complaint using the process described in our Privacy Policy.